Shipping Policy for Ice-Maker.shop

At Ice-Maker.shop, we strive to provide you with a seamless shopping experience, including reliable and efficient shipping services. Please review our shipping policy to understand how your orders are processed and delivered.

Processing Time

Order Confirmation: Once your order is placed, you will receive a confirmation email. Orders are typically processed within 1-2 business days (excluding weekends and holidays).
Order Preparation: After processing, your items are prepared for shipment. This may take an additional 1-2 business days.

Shipping Methods and Delivery Times

We offer the following shipping options to ensure your order reaches you on time:

Standard Shipping

Delivery Time: 5-7 business days
Cost: Calculated at checkout

Express Shipping

Delivery Time: 2-3 business days
Cost: Calculated at checkout

International Shipping

Delivery Time: 7-14 business days (depending on destination)
Cost: Calculated at checkout

Please note that delivery times may vary due to factors beyond our control, such as customs delays or carrier issues.

Shipping Charges

Shipping costs are calculated based on the weight, dimensions, and destination of your order.
Shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment in real time. If you have any issues with tracking, please contact us.

Shipping Restrictions

We currently ship to most countries worldwide.
Certain items may have shipping restrictions due to local regulations or carrier limitations. If your location is restricted, you will be notified during checkout.

Damaged or Lost Shipments

We take great care in packaging your order. However, if your shipment arrives damaged or is lost in transit:

Contact us within 7 days of receiving a damaged item.
For lost shipments, please contact us if tracking shows no movement for more than 10 business days.
We will work with the carrier to resolve the issue and ensure your satisfaction.

Changes to Your Order

If you need to update your shipping address or modify your order, please contact us immediately after placing your order. Once the order is processed, changes may not be possible.

Contact Us

For any shipping-related inquiries, please get in touch:

Email: Contact@ice-maker.shop
Phone: +33 75 67 56 981
Address: 2 Rue de la Laiterie, 79110 Chef-Boutonne, France

Thank you for choosing Ice-Maker.shop! We are committed to delivering your order safely and on time.